Troubleshooting Lotus Sametime 8.5 using WAS configuration files and logs
Describes several WebSphere Application Server configuration files and logs that can be helpful for determining the current configuration of Lotus Sametime 8.5 and troubleshooting issues that occur in the Sametime environment.
The topics covered in the document are:
- WebSphere Application Server configuration files in the context of Sametime
- How to manually synchronize Sametime configuration changes
- How to automate synchronization of nodes
- WebSphere Application Server log files in the context of Sametime
- How to enable Trace for WebSphere Application Server based Sametime servers
- How to bind ports
This document can be downloaded from here.
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Sametime 8.5: Taking over control needs peer to peer connection
In Sametime 8.5 you can share your screen with other users in a meeting room even if you do not have a direct network connection. It is sufficient that every participant can reach the meeting server.
However if someone wants to take over control of another user’s screen he must be able to establish a direct peer-to-peer connection to the user who shares the screen.. Otherwise the user does not get a “Take control” button.
This might e.g. be the case if there is a firewall between both workstations and the port 22222 is not open between both partners.
You can check if there is a peer to peer connection between the the user who wants to take over control and the sharing user with the following command on a Windows command line:
netstat -an | find “22222”
If there is no connection on that port found, then there is no peer to peer connection established and that is the reason why taking over control is not possible.
Connect Sametime 8.5 Media Manager to Community Cluster
If you install a Sametime 8.5 Media Manager you need to specify exactly one deployment name of a Community Server to which the Media Manager should connect to. There is currently no possibility in the GUI to connect to a Community Cluster. You need to do that manually afterwards by editing the following config file:
<Websphere Root\AppServer\profiles\<ProfileName>\config\<Cell Name>/nodes/<Node Name>/servers/STMediaServer/stavconfig.xml
Look for the line
name=”STCommunityServerHost” value=”<name of you community server”>
and change the name to the name of your Community server load balancer.
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Script to create Windows services for Sametime 8.5 servers
If you install Lotus Sametime 8.5 on Windows you can create Windows services for the Websphere application servers as described in the Infocenter. I have created a script to make the creation process a little bit easier especially if you do have a number of servers. Maybe this would be helpful for others also.
Change default log language for Websphere application server
If you are running a Websphere application server (e.g. Lotus Sametime 8.5 or Lotus Connections servers) on a Windows server with regional settings set to a non-English language you end up with log files written in that language. This is something you might not want to have as most of the error messages you find in the Lotus Knowledgebase or in the Internet are in English.
To change the log language to English you need to do the following steps:
- Open the Websphere Integrated Solution Console for the server (or the deployment manager)
- Go to “Servers->Server Types -> Websphere application servers
- Click on the server you want to change
- Under “Server Infrastructure” expand “Java and Process Management” and choose “Process definition”
- Under “Additional properties” click “Java Virtual Machine”
- Add the following string at the end of “Generic JVM arguments”: “-Duser.language=en -Duser.region=GB”
- Choose “OK” and “Save”.
- If needed synchronize your nodes.
If the server starts the next time the log file language will be set to “English” and the date / time format to “English (GB)”. You will find more info about the language and region parameters here.
Sametime 8.5: Make sure you can ping your LDAP server
If you create a guided activity for installing a Sametime 8.5 meeting server you should make sure that you not only can reach you LDAP server via port 389 (resp. 636) but you also can PING it from the system console.
If PING is not allowed e.g. because of a firewall between the system console and the LDAP server you will always get the error message that your LDAP server is not reachable.
If for security reasons normally PING is not allowed you will need to temporarely enable it until your installation has been finished. Afterwards you can disable it again.

